TERMS & CONDITIONS

the scheduled time; or

2) A passenger is under the influence of drugs or alcohol at the scheduled flight time;

3) The passenger behaving in a manner that is offensive; or

4) The pilot deeming that the passenger is behaving, or may behave in a manner that would jeopardise the safe conduct of the flight.

 

Passenger Responsibility.

Paradise Seaplanes is licensed under the Australian Warbirds Association (AWA) to carry out Adventure Flights in aircraft Wilga 80 PZL. Detailed attention to safety and aviation regulations is met by Paradise Seaplanes at all times.

•Passengers agree that there are certain hazards applicable to aviation and indemnify Paradise Seaplanes and its officers from any medical condition, or loss of personal effects.

•Passengers agree to indemnify Paradise Seaplanes and its officers against any claim as a result of death or any serious injury.

 

Warbirds

Paradise Seaplanes operates their Wilga 80 in the Limited Category as a Warbird, therefore, CASA requires us to inform you of the following:

Military aircraft are built and tested to different standards than that put forward by CASA or any equivalent international civil aviation governing body. As such, in accordance with Civil Aviation Safety Regulation Parts 132.140, 150 and 132.155;

o The design, manufacture, and airworthiness of the aircraft are not required to meet any standard recognised by CASA; and

o CASA does not require the aircraft to be operated to the same degree of safety as an aircraft used for regular public transport or charter operations; and

o The passenger agrees to participate in this flight at his or her own risk; and

o If it is reasonable to believe that a passenger cannot understand the safety briefing; said passenger must be accompanied on the flight by a parent, guardian, or carer; and

o A more detailed briefing will be provided to the passenger before they board the aircraft

o If the person making the booking for this flight is not the passenger, note that the operator of the flight is required to provide the passenger with a detailed briefing – to include the information contained herein – prior to the passenger boarding the aircraft.

 

COVID-SAFE

The health and safety of our team members and guests is our number one priority.

Paradise Seaplanes has adopted industry standard COVID-SAFE practices, however, as with other forms of transit, such as taxis, Ubers, etc., due to the size of the aircraft, we will not be able to maintain social distancing between pilot and passengers.

Please be advised that while COVID-19 restrictions are in place:

Flights are restricted to members of the same household or close friends.

Single fares will not be matched on flights.

Adequate ventilation is ensured.

All of our flights are shorter than the recommended two hour maximum.

All COVID hygiene practices will be implemented including sanitising headsets, seats, seatbelts and touch points between flights.

Masks and gloves are available if you wish to use them.

Guests are to ensure they pass the Pre-flight COVID Safety Check before attending the seaplane departure point.

Guests are encouraged to download the COVID-SAFE App.

The passenger agrees to participate in this flight at his or her own risk;

 

If you are not comfortable with these measures, please call us to reschedule for a later date when restrictions are further eased.

 

Passenger limitations.

By booking a flight with Paradise Seaplanes you are agreeing that the recipient is

1) medically fit to fly,

2) within the weight limits 15-140 kilograms and

3) no taller than 200cm.

Please Note: if actual passenger weight on the day of the flight exceeds the weight specified in the booking, the pilot reserves the right to cancel the flight in part or in total without refund.

 

Paradise Seaplanes requires a minimum of 2 passenger fares per flight.

Paradise Seaplanes has a maximum passenger load of 3 passengers.

 

The total combined passenger weight (CPW) cannot exceed

River Dash                               Max CPW 200kg

Maroochy River Adventure  Max CPW 200kg

Sunshine Coast Adventure  Max CPW 200kg

Noosa River Adventure        Max CPW 200kg

Sunshine Surf Patrol             Max CPW 180kg

Noosa -Glasshouse Adventure  Max CPW 170kg

Double Island Point Adventure  Max CPW 170kg

 

The company reserves the right to refuse to carry passengers if they are drunk or under the influence of alcohol or drugs.

 

Weather and scheduling issues.
Paradise Seaplanes may have to reschedule your flight for the following reasons:

1) The weather is unsuitable.

2) The aircraft is unserviceable.

3) A pilot is not available.

4) The pilot considers that the passenger is for any reason not fit to fly.

5) The pilot considers that any safety issue may prevent the safe conduct of the flight.

 

In the event that unsafe weather conditions or unscheduled maintenance cause the cancellation of your flight then you will be offered a refund* or to reschedule.

 

Liabilities.

Passengers are reminded that all baggage and personal belongings are carried entirely at the passenger’s own risk.

Paradise Seaplanes can give no guarantee of exact times of arrival or departure of any service and will not be liable for failure to make connections to other services.

The company reserves the right to vary the price of any tour as a result of any significant increase in fuel prices, or other related supplier tariffs.

 

*Refunds.

If you need to cancel your flight, refunds will be given according to the following criteria:

48 hours notice or more - 100% refund

24 - 48 hours notice  - 50% refund

Less than 24 hours  - refund not available

 

Gift Vouchers.
Gift Vouchers, as per government legislation, are valid for 3 years from the date of purchase. Gift Certificates can be transferred between recipients but this must be organised by calling Paradise Seaplanes prior to the day of the flight. Gift Vouchers cannot be redeemed for cash.

 

Paradise Seaplanes reserves the right to cancel a Gift Voucher, without refund, if a flight is cancelled as a result of:

1) A passenger failing to arrive at the nominated departure area prior to

 

PRIVACY POLICY

Acme Aviation Pty Ltd t/a PARADISE SEAPLANES

 

1. We respect your privacy

1.1. Acme Aviation Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles

contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

 

2. Collection of personal information

2.1. Acme Aviation Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service  order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs,

change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

 

3. How we collect your personal information

3.1. Acme Aviation Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

 

4. Use of your personal information

4.1. Acme Aviation Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional

products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Acme Aviation Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

 

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for

the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Acme Aviation Pty Ltd, https://paradiseseaplanes.com.au/, its customers

or third parties.

5.4. Information that we collect may from time to time be stored,  processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer

of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those

databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where

required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third

parties, we will request that the third party follow this Policy regarding handling your personal information.

 

 

6. Security of your personal information

6.1. Acme Aviation Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the

provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at paradiseseaplanes@gmail.com.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

 

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 363 Netherby Road, GUNDIAH, Queensland, 4650. We take complaints very

seriously and will respond shortly after receiving written notice of your complaint.

 

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Approved by Signature - SHAWN KELLY

 

10. Website

10.1. When you visit our website

When you come to our website (https://paradiseseaplanes.com.au/) we may collect certain

information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our

site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the

site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website

visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or

other websites you visit.

10.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute

sponsorship or endorsement or approval of these websites.

Please be aware that Acme Aviation Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

Full Name: Shawn Kelly

Date: 1st June 2020

THE ULTIMATE SUNSHINE COAST EXPERIENCE

THE #1 "THING TO DO" IN MAROOCHYDORE

ON THE RIVER @ 142 BRADMAN AVE, MAROOCHYDORE

 

OPEN THURSDAY TO MONDAY : 9AM TO 3PM

Paradise Seaplanes is another one of the great 'Things to Do on the Sunshine Coast'

 

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Terms & Conditions.